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User Guides

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Frequently Asked Questions

Easy Coins Account

• What is Easy Coins?
• Who can use Easy Coins?
• How do I Upgrade my Easy Coins Account trust level?
• What information do I need to provide to create an Easy Coins Account?
• Why do I need to create an Easy Coins Account and do I need to sign in to my Account?
• How can I delete my Easy Coins Account?
• I forgot my Account Code, what should I do ?
• What is the trust status of my Easy Coins Account?
• What is the difference between 'Personal' and 'Business' Account?
• Can I create more than one Easy Coins Account?
• Can I change the crypto currency address in my Easy Coins Account?
• Can I change the bank account holder name of my Easy Coins Account?
• Can I change the bank account which is connected to my Easy Coins Account?
• Can I change the email address of my Easy Coins Account?
• Can I have multiple email addresses for my Easy Coins Account?

Buy and Sell Questions

• How do I Buy crypto currency on Easy Coins?
• How do I Sell Crypto currency on Easy Coins?
• What fees are involved when buying or selling with Easy Coins?
• Which payment methods does Easy Coins accept?
• How are the available buying amounts determined?
• What price will I receive when I buy or sell crypto currency?
• I see a limit on my new account, can this be increased?
• How long does it take for crypto currency to arrive in my wallet with Easy Coins?
• How long does it take to trade my crypto currency after a sell transaction is initiated?
• How many confirmations does Easy Coins require before the payout procedure is initiated?
• How long does it take for payout when I sell my crypto currency through Easy Coins?
• How can I buy crypto currency with a bank transfer transaction?
• Does Easy Coins accept cash transactions?
• Can I cancel or change a crypto currency transaction?

General Questions

Wallet

• What is a crypto currency wallet?
• How to set up a ledger nano X?
• How to set up a ledger nano S?
• How to receive crypto assets using ledger nano X?
• How to receive crypto assets using ledger nano S?
• How to send crypto assets using ledger nano X?
• How to send crypto assets using ledger nano S?
• How to secure your wallet’s PIN & recovery phrase on ledger nano X?
• How to secure your wallet’s PIN & recovery phrase on ledger nano S?
• Other questions about your ledger wallet?

Technical

• Does Easy Coins offer an API with real-time price information?
• How much miner fee should I set for my crypto currency transactions?